Polkadott

Terms & Conditions

Privacy Policy

Polkadott Imports respect your privacy and protects your personal information. We collect only the information we require to fulfil your orders and we will never reveal your private information to any third party for any purpose, unless compelled to do so by a court of law.

If you would like to know more about we handle your personal information, please feel free to call us on +612 9212 3605, or make use of our handy contact us form.

Shipping within Australia

Orders will be shipped by Australia Post Express Post or Toll Ipec. Postage will be charged at applicable rates.

Polkadott Cashmere

Please allow 6-8 weeks for delivery. A confirmation email will be send prior to delivery. Please ensure that your shipping address is correct, as Polkadott Imports accepts no responsibility once your order has been dispatched.

Outside Australia

Orders to be delivered to any country other than Australia are charged at Australia Post rates not including insurance and are very competitively priced.

For international shipping quotes please call us on +612 9212 3605, or use our handy contact us form.

Trading terms & conditions

Retail - Payment for orders must be received prior to shipping. Prices are stated in Australian Dollars and are current at date of dispatch of goods.

Payment options - Payment may be made with MasterCard, Visa, or via direct bank deposit. You will receive an email confirmation once payment has been received. Our bank deposit details will be made available to you in the above-mentioned confirmation email

Refunds and Returns - Where any of our products are not satisfactory please contact us within 14 days of receipt and we will arrange for an exchange where possible, or a credit note to be issued. We will not accept returns for incorrect colour choice, failing to adhere to washing instructions, nor in the case of wilful damage.

Wholesale

Trading Terms - First order proforma, following orders strictly net 30 days.

Cancellations - All cancellations to be advised to our office within 14 days of order date.

Claims - All claims to be advised to our office within 7 days of invoice date. Under no circumstances may goods be returned without approval.

Pricing - Prices are stated in Australian Dollars and are current at date of dispatch of goods.

Overdue Accounts - No goods will be supplied, and a 10% per month accounting fee will be charged on all overdue accounts.

Shipping Charges - Freight charges will be those current at date of dispatch of goods.

If you have any questions or concerns, please contact us on +612 9212 3605, or use our convenient contact us form.